Established in 2008

Luxury venue styling for weddings & events​​

Viewing by appointment
only 

01226 213631

Contact Us

Frequently Asked Questions

What kind of events do you provide your services for?
Answer: We provide our services for any event from weddings to parties to anniversaries to christenings.We have no minimum order but please bear in mind dates fill up quite quickly. We cover South Yorkshire and some surrounding areas of Nottingham, Leeds etc, the distance we travel depends on the time of year and the order value.
 
What area's do you cover and do you post items?
Answer: For set up of hire products we cover a range of about 25 miles from our address dependent upon the time of year this includes all of South Yorkshire and some parts of West, East and North Yorkshire.
We charge a small fuel levy for set up outside a 20 mile radius, and we do not travel more than 40 miles from our post code due to high local demand.
We also offer a postal service for SOME of our products, we do not ship glass however we will happily discuss our centrepiece fillers, stationery, favours etc for posting, it is dependent upon requirements and availability.
 
How can I contact you with an enquiry?
Answer: You can email us any time either by completing the website contact form or by emailing enquiry@glamourpussweddings.com we will respond within 48 working hours with the exception of weekends, for contact by telephone the best time to call is after 3.30pm and we close at 8.30pm.
Over the weekend period we are in and out through the day setting up events.
Our appointments days are Monday and Tuesday's the last appointment time is 7.30pm it is by appointment only as we work from home, we can accommodate other days and times if you are unavailable during these periods
 
Do you use your own pictures on your website?
Answer: We only use our own pictures on the website, we would not want to mislead our customers in anyway by using any other companies pictures as representation of our work. All of our pictures are ours and are our work!
 
Do you have a minimum order?
Answer: No we do not have a minimum order but we may offer to post our items rather than set them up, or we may decline an order if it is not worth the travel or staffing costs dependent upon the time of year.
 
How do I obtain a quote?
Answer: All our prices are displayed on the website, there are no hidden charges and no set up fees providing you are within 20 miles of S73 0ET we use the AA route planner to calculate this. If you are out of 20 miles please contact us for the set up fee.
You can email us, call us or book an appointment to come and see us and we can provided you with a no obligation written quote
 
Can I come and see your products and samples?
Answer: Yes, we work from home, and try to do all our appointments here purely because we have all our products and samples to show you along with pictures of previous work, Also it means we can accommodate later evening appointments. We prefer to book a one on one appointment so that we can discuss your ideas and give you a few of ours. We will also provide you with a written quote for you to take away, We do not hassle you once you have been for your quote, we know that if you want to book you will!
 
How do I book?
Answer: There are 3 ways to book, you can request a booking form by email to complete and return with your deposit, we can take your booking over the telephone or you can book an appointment to come and see us and we can complete a booking form and provide you with a quote. The booking will not be secure until you have paid your £50 deposit
You can pay your deposit to secure your date and then decide what you want and how much of it later down the line. We do not need final numbers or decisions on products ordered until 4 weeks before your event.
 
Can you reserve my date whilst I sort out the deposit and complete a booking form?
Answer: No sorry we will only book your event upon receiving a full deposit payment and booking form.
You can pay your deposit to secure your date and then decide what you want and how much of it later down the line. We do not need final numbers or decisions on products ordered until 4 weeks before your event.
 
How much is the deposit?
Answer: We require a £50 deposit to secure your date and prices; upon paying your deposit you will receive an email confirmation receipt. This deposit is a security deposit and is refunded after we have collected our products from your event. 
Deposits are non refundable if you cancel your event.
 
What happens to my deposit if something is damaged/broken/missing?
Answer: We would just deduct the amount for repair or replacement from your deposit and refund the difference we will send the remainder of the deposit along with replacement/ repair receipts if available. Chair covers and sashes are made in house so we cannot provide a receipt and these items will be charged at:
Chair covers £10 each
Sashes £2 each
Swags and runners full hire price.
If the replacement or repair is for more than the deposit payment, we will issue you an invoice for the difference.
 
 What is your cancellation policy?
Your Right to cancel this policy is a cooling off period 14 days from the date of the deposit payment.  You waive this right to the cooling off period if your event is less than 14 days away. To cancel the policy we need this in writing we also accept email cancellations. In the event that you are cancelling outside the 14 day period your security deposit and any part payments will not be refunded.
 
Is there a set up fee?
Answer: Providing you are within 20 miles of S73 0ET we use the AA route planner to calculate this, then set up and collection is free. If you are out of 20 miles please contact us for the set up fee. Any product you hire from us will be set up unless agreed otherwise.
 
I want to book but am unsure of the products I want can I decide later?
Answer: Yes, Your deposit payment secures the booking for your date, prices and chair covers (if required) all the other products you book are flexible up until 4 weeks before, if you decide to add to your order you can, alternatively if you decide there are products you do not require you can remove them providing your order meets the total of the deposit payment, we try to be as flexible as possible.
 
I have made my booking now what happens?
Answer: We normally will not contact you until 4 weeks before your wedding this is when we need your final numbers, we appreciate that most people like to come back before this date and see their products again, which is perfectly fine you can come as many times as you want.
You can part pay towards your balance, then at 4weeks when we take you final numbers these are what we will work from to buy stock any decrease in numbers after this date will not be refunded and although we will always try, we cannot guarantee the same products if your numbers increase.
We are customer focused and have never let anyone down yet, but if the notice is too short it just may not be possible.
Final balances are due in full 2 weeks before your event.
 
Your prices have increased since I book do I have to pay the new prices?
Answer: Your deposit payment secures the booking for your date, but more importantly your prices, if the prices increase between your booking and your event you will still pay the prices quoted providing you have paid your deposit.
 
I have booked but I need to change my date venue or time of event.
Answer: Any changes need to be submitted to us in writing, the change of time or venue should not cause issues providing the venue is still within our set up criteria, we will need to confirm that we can still provide our services when changing the date of your event.
We reserve the right to cancel your booking if we cannot provide our services for your amended date time, and venue, we will however try to be as accommodating as we can.
In the event we have to cancel your booking if you have changed the details, no deposit refund or patr payment refund will be made.
 
Can I make part payments from my balance?
Answer: Yes we accept part payments from your balance, either by cash, cheque or bank transfer, we provide a monthly receipt for payments made, any weekly payments will be consolidated into a monthly receipt.
We cannot refund any part payments in the event of cancellation of your event.
Final balances are due 2 weeks before your event and the final numbers and descisions on products 4 weeks before, all part payments will be deducted from the final balance with the exception of the £50 security deposit which is refunded after the event.
 
When do you require final numbers and payment?
Answer: We request final numbers four weeks before your event along with if required, your table plan and menu. We require payment in full 2 weeks before your event and we allow a further 7 days for bank transfers or cash payments.
 
Do I need to arrange your arrival times with the hotel?
Answer: No we arrange with the hotel the times for set up and collection, you need to advise them that we are coming to set up so we are permitted entry, but we will arrange the other details.
 
How do I get back my deposit?
Answer: The deposit refund will be posted to you and be refunded in the form of cheque. The deposit refund is normally posted within a 2 weeks of your event, once we have had chance to check all our products. You can request a bank transfer be issued instead of the cheque please contact us with the relevant refund details.
If any of our products are damaged/missing/broken, we would just deduct the amount for repair or replacement from your deposit and refund the difference we will send the remainder of the deposit along with replacement/ repair receipts if available. Chair covers and sashes are made in house so we cannot provide a receipt and these items will be charged at:
Chair covers £10 each
Sashes £2 each
Swags and runners full hire price.
If the replacement or repair is for more than the deposit payment, we will issue you an invoice for the difference.
 
Can I leave you feedback?
Answer: yes of course you can either leave us feedback by email which we will add to our testimonials page on our website, or you can select the reviews tab on our Facebook page.
We appreciate all feedback good or constructive.