Answer: We provide our services for any event where you require décor from weddings to parties to anniversaries to christenings.

Answer: For set up of hire products we cover a range of about 35-40 miles from our address dependant upon the time of year this includes all of South Yorkshire and some parts of West, East and North Yorkshire.
We also offer a postal service for our products, which if you have someone to set up your items could be ideal for saving you money! We do not ship glass however we will happily discuss our centrepiece fillers stationery favours etc for posting it is dependant upon your requirements. We also sell items in our Online shop which are covered by our Online shop terms and conditions
 

Answer: You can email us any time either by completing the website contact form or by emailing enquiry@glamourpussweddings.com we will respond within 48 working hours with the exception of weekends, for contact by telephone the best time to call is after 2.30pm and we close at 8.30pm, Monday to Friday, over the weekend period we are in and out through the day doing weddings.
Our appointments days are Tuesday and Thursdays the last booking 7.30pm and are by appointment only as we work from home, we can accomodate other days and times if you are unavailable during these periods

Answer: We only use our own pictures on the website, the only exception is the product header pictures the small pictures at the top of each section most of these images are ours but for example the testimonials page is a stock image that has been used by our web designer.

We would not want to mislead our customers in anyway by using any other companies pictures as representation of our work. All of our pictures are ours and are our work!

Answer: No we do not have a minimum order but we may offer to post our items rather than set them up, or we may decline an order if it is not worth the travel or staffing costs dependant upon the time of year.

Answer: All our prices are displayed on the website, there are no hidden charges and no set up fees providing you are within 20 miles of S73 0ET we use the AA route planner to calculate this. If you are out of 20 miles please contact us for the set up fee.
You can email us, call us or book an appointment to come and see us and we can provided you with a no obligation written quote
 

Answer: Yes, we work from home but have all our products and samples to show you along with pictures of previous work. We prefer to book a one on one appointment so that we can discuss your ideas and give you a few of ours. We will also provide you with a written quote for you to take away, We do not hassle you once you have been for your quote and we know that if you want to book you will!

Answer: There are 3 ways to book, you can request a booking form by email to complete and return with your deposit, we can take your booking over the telephone or you can book an appointment to come and see us and we can complete a booking form and provide you with a quote. The booking will not be secure until you have paid your £50 deposit

Answer: No sorry we will only book your event upon receiving a full deposit payment and booking form.

Answer: We require a £50 deposit to secure your date and prices; upon paying your deposit you will receive an email confirmation and receipt. This deposit is a security deposit and is refunded after we have collected our products from your event. The only other deposit we take is for the twinkle backdrop which is a further £50 this deposit is deducted from your final balance but if you cancel the backdrop this deposit cannot be refunded or used against other products in your booking.
Deposits are non refundable if you cancel your event.
 

Answer: We would just deduct the amount for repair or replacement from your deposit and refund the difference we will send the remainder of the deposit along with replacement/ repair receipts if available. Chair covers and sashes are made in house so we cannot provide a receipt and these items will be charged at:
Chair covers £10 each
Sashes £2 each
Swags and runners full hire price.
Products available to purchase from the shop are charged at the prices in the shop.
If the replacement or repair is for more than the deposit payment, we will issue you an invoice for the difference.
 

Answer: Providing you are within 20 miles of S73 0ET we use the AA route planner to calculate this, then set up and collection is free. If you are out of 20 miles please contact us for the set up fee. Any product you hire from us will be set up unless agreed otherwise.

Answer: Yes, Your deposit payment secures the booking for your date, prices and chair covers (if required) all the other products you book are flexible up until 4 weeks before, if you decide to add to your order you can, alternatively if you decide there are products you do not require you can remove them providing your order meets the total of the deposit payment, we try to be as flexible as possible.
The cancellation of chair covers means that you lose your deposit even if taking other products., as this is what we are limited by.
 

Answer: We normally will not contact you until 4 weeks before your wedding this is when we need your final numbers, we appreciate that most people like to come back before this date and see their products again, which is perfectly fine you can come as many times as you want

Answer: Your deposit payment secures the booking for your date, but more importantly your prices, if the prices increase between your booking and your event you will still pay the prices quoted providing you have paid your deposit.

Answer: Any changes need to be submitted to us in writing, the change of time or event should not cause issues, and we will need to confirm that we can still provide our services when changing the date of your event.
We refuse the right to cancel your booking if we cannot provide our services for your amended date time, and venue, we will however try to be as accommodating as we can.
 

Answer: Yes we accept part payments from your balance, either by cash, cheque or bank transfer, we provide a monthly receipt for payments made, any weekly payments will be consolidated into a monthly receipt.
We cannot refund any part payments in the event of cancellation of your event.
 

Answer: We request final numbers four weeks before your event along with if required, your table plan and menu. We require payment in full 2 weeks before your event and we allow a further 7 days for bank transfers or cash payments.

Answer: No we arrange with the hotel the times for set up and collection, you need to advise them that we are coming to set up so we are permitted entry, but we will arrange the other details.

Answer: The deposit refund will be posted to you and be refunded in the form of cheque. The deposit refund is normally posted within a week of your event, once we have had chance to check all our products.
If any of our products are damaged/missing/broken, we would just deduct the amount for repair or replacement from your deposit and refund the difference we will send the remainder of the deposit along with replacement/ repair receipts if available. Chair covers and sashes are made in house so we cannot provide a receipt and these items will be charged at:
Chair covers £10 each
Sashes £2 each
Swags and runners full hire price.
Products available to purchase from the shop are charge at the prices in the shop.
If the replacement or repair is for more than the deposit payment, we will issue you an invoice for the difference.
 

Answer: yes of course you can either leave us feedback on our website under the testimonials page, you can email us or you can select the reviews tab on our Facebook page. We appreciate all feedback good or bad.